Contact Center
BUILD A TEAM OF CALL CENTER AGENTS
INBOUND SALES
ORDER MANAGEMENT
Initial Order, Fulfillment, Shipping, Tracking, Administrative Tasks
DIRECT RESPONSE
Website, Banner Ads, Special Offers, Direct Marketing Campaigns
CUSTOMER SERVICE SUPPORT
Email and Live Chat Support, Customer Inquiry
HELP DESK
Non-Technical Level 1 and Level 2 Customer Support
OUTBOUND SALES
TELEMARKETING
Outbound calling, lead generation
LEAD VALIDATION AND INITIAL PRE-QUALIFICATION
Prospect Lists, Current Customers, Marketing Campaigns
APPOINTMENT SET UP, CONFIRMATION AND FOLLOW UP
B2B, B2C, Seminars, Special Events, Industry Neutral
OUTBOUND SALES
Customer Satisfaction, Up-sell Opportunities
EMAIL SUPPORT/TICKET MANAGEMENT
KNOWLEDGE BASE
Prepared canned responses to handle your clients quickly and effectively
TRACEABILITY
Each email is saved and is simultaneously assigned with a ticket number
REPORTING
Auto-generated
CHAT SUPPORT
OMNICHANNEL ENGAGEMENT
Provide customers with an integrated shopping experience
BUYER'S JOURNEY ENABLEMENT
Supports the completion of critical activities necessary to make a purchase
LIVE AGENT SUPPORT
Communication in real-time, 24 hours a day, 7 days a week
Ready to get started?
